Privacy Policy
Your privacy matters. This policy explains how we handle your personal information.
1. Introduction
AGENTIQ (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you:
Visit our website
Submit a form
Book a call
Use our services
Communicate with us
We comply with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and applicable data protection laws.
2. Data Controller
For the purposes of data protection laws, AGENTIQ is the Data Controller of your personal data.
If you have any questions about this Privacy Policy or your data, contact:
Email: [email protected]
3. Personal Data We Collect
We may collect and process the following categories of personal data:
Information You Provide Directly
Full name
Email address
Phone number
Company name
Job title
Information submitted via contact forms
Information submitted when booking a call
Any other information you voluntarily provide
Automatically Collected Information
When you visit our website, we may automatically collect:
IP address
Browser type and version
Device type
Pages visited
Time and date of visit
Referring website
Communication Data
We may keep records of correspondence if you contact us by email, phone, SMS, or other channels.
4. How We Use Your Personal Data
We process your personal data for the following purposes:
Responding to enquiries
Scheduling consultations or demos
Providing our services
Improving our website and services
Sending service-related communications
Sending marketing communications (where consent has been given)
Complying with legal obligations
5. Lawful Basis For Processing
Under GDPR, we rely on the following lawful bases:
Consent
Where you have given clear consent (e.g., subscribing to marketing).
Contract
Where processing is necessary to perform a contract or take steps before entering into one.
Legitimate Interests
Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights.
Legal Obligation
Where we are required to comply with the law.
6. Marketing Communications
Where you have provided consent, we may send communications relating to our services, insights, updates, or promotional content via email, SMS, or messaging platforms.
If you provide your phone number and submit your details through our website, you consent to being contacted via SMS, WhatsApp, or other messaging platforms in relation to your enquiry or services. Message and data rates may apply depending on your provider.
You may withdraw your consent at any time by:
Clicking the unsubscribe link in marketing emails
Replying STOP to SMS communications
Contacting us directly
We do not sell, rent, or trade your personal data to third parties.
7. Sharing Your Data
We may share your personal data with trusted third-party service providers who assist in operating our business, including:
CRM and marketing platforms (including GoHighLevel)
Email service providers
Analytics providers
Hosting providers
Payment processors (if applicable)
All third parties are required to process data securely and in accordance with GDPR.
We may also disclose data where required by law.
8. International Data Transfers
AGENTIQ is based in the United Kingdom. However, we may use third-party service providers that process personal data outside the UK or European Economic Area (EEA), including the United States.
Where personal data is transferred internationally, we ensure appropriate safeguards are in place, including:
UK or EU-approved Standard Contractual Clauses
Adequacy decisions
Equivalent lawful transfer mechanisms
By using our website or services, you acknowledge that your information may be transferred and processed outside your country of residence in accordance with this Privacy Policy.
9. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy and to meet legal or regulatory obligations.
Typical retention periods include:
Contact form submissions and enquiries: up to 12 months
Marketing contact records: until consent is withdrawn
Client records: for the duration of the contractual relationship and up to 6 years thereafter for legal and accounting purposes
Website analytics data: in accordance with analytics provider retention settings
Where data is no longer required, it is securely deleted or anonymised.
10. Data Security
We implement appropriate technical and organisational measures to protect personal data from:
Unauthorised access
Loss
Alteration
Disclosure
While we take reasonable precautions, no method of transmission over the internet is completely secure.
11. Your Data Protection Rights
Depending on your location, you may have the following rights under applicable data protection laws:
The right to access your personal data
The right to request correction of inaccurate data
The right to request erasure of your data
The right to restrict processing
The right to object to processing
The right to data portability
The right to withdraw consent at any time
To exercise any of these rights, please contact:
We may request verification of identity before processing your request.
You have the right to lodge a complaint with your local supervisory authority.
If you are located in the United Kingdom, this is the Information Commissioner’s Office (ICO).
If you are located in the European Union, you may contact your local Data Protection Authority.
If you are located in the United States, you may contact your state’s relevant consumer protection authority.
12. International Users
Our services are primarily intended for businesses located in the United Kingdom. However, we may process personal data from individuals in the European Union and the United States.
Where required, we comply with:
UK General Data Protection Regulation (UK GDPR)
EU General Data Protection Regulation (EU GDPR)
Applicable United States privacy laws
If you are accessing our services from outside the UK, your personal data may be processed in the UK or in other jurisdictions where our service providers operate. We take appropriate steps to ensure your data remains protected.
13. Cookies
Our website uses cookies and similar technologies to improve user experience, analyse website performance, and support marketing activities.
You can control or disable cookies through your browser settings. Where required by law, we will request your consent before placing non-essential cookies on your device.
For more information, please see our Cookie Policy.
14. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites.
We encourage you to review their privacy policies.
15. Updates To This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.
16. Contact Information
If you have any questions about this Privacy Policy or how we process your data, please contact:
AGENTIQ
Email: [email protected]
Website: www.withagentiq.ai
17. Processing Personal Data On Behalf Of Clients
AGENTIQ provides AI-driven sales engagement services to business clients. In delivering these services, we may process personal data on behalf of our clients.
In these circumstances:
Our client acts as the Data Controller.
AGENTIQ acts as the Data Processor.
We process personal data strictly in accordance with our contractual agreements and the documented instructions of the client.
Clients are responsible for ensuring they have a lawful basis for processing personal data, including obtaining any required consent from their leads, prospects, or customers before engaging our services.
Where clients confirm that individuals have opted in to receive communications, AGENTIQ may act on their behalf to engage those individuals via approved channels, including SMS, messaging platforms, or AI-driven voice interactions.
We implement appropriate technical and organisational measures to safeguard personal data processed on behalf of clients and ensure it is handled securely and confidentially.
We do not use client data for our own marketing purposes and do not sell or share client data with unauthorised third parties.
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